Refund Policy

Effective date: October 27, 2026

Because academy access is delivered digitally after a successful payment, refund eligibility is based on both the date of purchase and use of the training materials.

Individual Training Purchases

You may request a refund within 7 calendar days of purchase if no more than 20% of the lessons included in the purchased tier have been marked complete and no final certification exam has been attempted or certificate issued. Approved refunds are returned to the original payment method through PayPal.

Business Team Packages

A business-team package may be requested for refund within 7 calendar days of purchase if the team has not activated more than one additional member seat beyond the purchasing manager and no team member has completed more than 20% of the included curriculum. After substantial team use or seat activation, the package is not eligible under this voluntary refund policy.

Duplicate or Incorrect Charges

If you believe you were charged more than once for the same enrollment or an incorrect amount was captured, contact us promptly so the transaction can be reviewed.

Upgrades

When the academy displays an upgrade price that credits a prior individual-tier purchase, a refund of the earlier tier will not also be issued after that purchase has already been credited toward the upgrade.

How to Request a Refund

Email info@jadzentllc.com with the student’s name, account email, purchase date, and PayPal transaction or order information. Do not email passwords or full payment-card numbers.

Processing

Approved refunds are initiated through PayPal. The time for funds to appear can depend on PayPal and the original funding method. Academy access associated with a refunded purchase may be removed.

Non-Waivable Rights

This policy does not limit any consumer rights or remedies that cannot legally be waived, and separate PayPal buyer-protection terms may apply to eligible transactions.